Our Return Policy
If you are not satisfied with the performance of our products, please let us know so that we can issue you a refund
OR replacement, your choice. You MUST Call or Email First for a RMA # BEFORE sending any product back to us.
New 'compatible' cartridges are guaranteed for one full year from the date of purchase. Remanufacture cartridges
are guaranteed for six months from the date of purchase. Laser toner cartridges, fax ribbons and any other products
are also backed by our '100% Satisfaction Guarantee'.
We will try our best, within reason, to accommodate you! If YOU order the wrong cartridge, we will exchange it for the
correct one upon receipt of the unopened cartridge, with price adjustment as needed. If you ordered the wrong
product, you will be charged shipping for the correct replacements to be sent and you will be responsible for
shipping the original ordered products back to us. A restocking fee may apply. If WE send you the wrong product, we
will bear the shipping cost. NO returns after 30 days from the shipping date.
---------------------------------------------------------------------------------------------------------------------------------------------------------------
RETURNING PRODUCTS - Returns of unused merchandise in "resalable" condition will be accepted with NO
charge for a period of 30 days from shipping. New 'compatible', and remanufactured cartridges that are returned
must have at least 75% ink remaining! We weigh them vs full cartridge weight. Returned cartridges found to be less
than 75% full will have a 'proportional' charge applied towards the refund. Cartridge must have at least 40% ink left in
it for a proportional refund.
If you would like to return a product and receive a replacement or refund, please email us at:
customerservice@mhelectronics.net and put "Request RMA" in the "subject" line of the email. In the "body" of the
email, request a Return Merchandise Authorization Number (RMA#) for the return. Include your full name (name you
ordered with), invoice number, and product you would like to be replaced (or receive refund) for reference. ONLY
returns with a valid RMA # will be accepted.
---------------------------------------------------------------------------------------------------------------------------------------------------------------
For fastest service please use email for all correspondence. Contacting us by phone will only delay the processing
of your return or request (We'll have to look up your info while you're on the phone, which can take a while). You can
also call us, You will be given complete address, shipping and labeling instructions at the time you are issued the
RMA #. This RMA# will be used to track your replacement product or refund, whichever is requested.
RMAs are valid for thirty (10) calendar days from the date of issuance. M H Electronics, L.L.C. will refuse delivery of
any boxes without a valid, clearly visible RMA number as noted above. Return the product in the original product
packaging and include a copy of the invoice with your return, if possible.
We do appreciate your business and we look forward to serving your needs quickly.
If you are not satisfied with the performance of our products, please let us know so that we can issue you a refund
OR replacement, your choice. You MUST Call or Email First for a RMA # BEFORE sending any product back to us.
New 'compatible' cartridges are guaranteed for one full year from the date of purchase. Remanufacture cartridges
are guaranteed for six months from the date of purchase. Laser toner cartridges, fax ribbons and any other products
are also backed by our '100% Satisfaction Guarantee'.
We will try our best, within reason, to accommodate you! If YOU order the wrong cartridge, we will exchange it for the
correct one upon receipt of the unopened cartridge, with price adjustment as needed. If you ordered the wrong
product, you will be charged shipping for the correct replacements to be sent and you will be responsible for
shipping the original ordered products back to us. A restocking fee may apply. If WE send you the wrong product, we
will bear the shipping cost. NO returns after 30 days from the shipping date.
---------------------------------------------------------------------------------------------------------------------------------------------------------------
RETURNING PRODUCTS - Returns of unused merchandise in "resalable" condition will be accepted with NO
charge for a period of 30 days from shipping. New 'compatible', and remanufactured cartridges that are returned
must have at least 75% ink remaining! We weigh them vs full cartridge weight. Returned cartridges found to be less
than 75% full will have a 'proportional' charge applied towards the refund. Cartridge must have at least 40% ink left in
it for a proportional refund.
If you would like to return a product and receive a replacement or refund, please email us at:
customerservice@mhelectronics.net and put "Request RMA" in the "subject" line of the email. In the "body" of the
email, request a Return Merchandise Authorization Number (RMA#) for the return. Include your full name (name you
ordered with), invoice number, and product you would like to be replaced (or receive refund) for reference. ONLY
returns with a valid RMA # will be accepted.
---------------------------------------------------------------------------------------------------------------------------------------------------------------
For fastest service please use email for all correspondence. Contacting us by phone will only delay the processing
of your return or request (We'll have to look up your info while you're on the phone, which can take a while). You can
also call us, You will be given complete address, shipping and labeling instructions at the time you are issued the
RMA #. This RMA# will be used to track your replacement product or refund, whichever is requested.
RMAs are valid for thirty (10) calendar days from the date of issuance. M H Electronics, L.L.C. will refuse delivery of
any boxes without a valid, clearly visible RMA number as noted above. Return the product in the original product
packaging and include a copy of the invoice with your return, if possible.
We do appreciate your business and we look forward to serving your needs quickly.
Return
Policy
Policy
 | |  | |  | |  | |  |
